Admission is free and includes a continental breakfast and lunch.  Participants will earn 7 continuing education units (CEU) for attending the conference.  Please note that registration is on a first come, first served basis.  Please click here to access the registration form.                  

For those traveling from out of town, a block of rooms are availabale at a discounted rate at the Embassy Suites at 2630 East Camelback Road, Phoenix, Arizona 85016, phone 602-955-3992.  Please mention the TERROS Cesar Chavez Conference.

Click here for registration form

 Thanks to Donovan Lusk for her vision, research and dedication and to Chris Farrell, a local artist who designed and created this amazing sculpture.

** Dale Rinard and Larry Villano are licensed coaching instructors through Corporate Coach U.

Few things are more important to an organization’s success than employee’s opinions about their jobs, how they feel about themselves at work, and how they experience their supervisors and peers. For nine years TERROS has been tracking employee opinions with the Gallup Organization’s scientifically researched survey – The Gallup Twelve Questions.

On surveys taken in 2000, 2003, and 2009, TERROS employees expressed increasingly positive opinions, indicating stronger and more rewarding relationships with managers, peers, the organization itself, and their particular job.

The single most powerful discovery of Gallup’s 25 year massive study of over one million employees and 80,000 managers was this: “Talented employees need great managers.” Robert Bodine, TERROS Director of Human Resources, agrees with the Gallup finding that a talented employee may join a company because of its reputation, benefits and stability, but the employee’s productivity and how long that employee stays with the organization is determined by the employee’s relationship with his/her immediate supervisor.

Positive opinion scores are important for both the employee and the organization. For the employee they indicate satisfaction at work. Gallup researchers have said, “If you create the kind of environment where employees answer positively to all twelve questions, then you will have built a great place to work.” Every employee wants a great place to work.

The work environment at TERROS has been positively impacted by the coach-approach to meeting challenges and the use of coaching conversation skills to enhance communication. Since 2000,

Coaching Clinics have been taught by President and CEO Dale Rinard and Larry Villano, VP of Crisis and Prevention Services. When asked about the impact of the coaching on the work environment, Larry said, “I think it is important to understand the relationship between a coaching environment and the positive opinions reported on the Twelve Questions.”

Research has established the positive correlation between high employee scores on the Twelve Questions and successful organizations. Employees who respond positively to the Twelve Questions also work in companies or departments with higher levels of productivity, profit, employee retention, and customer satisfaction. This is true of TERROS. During the past nine years, employees have made it possible for TERROS to grow in strength and size, enabling it to make greater contributions to its clients and the communities it serves. At TERROS we can see the direct connection between employees’ positive feelings about their work and the success of the organization.

Comparison analysis of 12 Question Results in 2000, 2003 and 2009

(5 = Strongly Agree, 1 = Strongly Disagree)

Article by John Greenawalt and Allen Nohre

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value and optimal outcomes of services through a consultive accreditation process that centers on enhancing the lives of the persons served.   At the conclusion of the survey, Debbie Flan, CARF  Program Surveyor said, “This is absolutely one of the top notch organizations I have surveyed.” Kimberly Williams Corley, CARF Administrative Surveyor said, “It has been an honor to be here.”

“Achieving another three year accreditation, measured against rigorous international standards is a tribute to the diverse and dedicated staff of TERROS”, said Dale Rinard, President and CEO of TERROS. “Our quality improvement teams and the improvement processes utilized throughout the organization keep us on the path of pursuing excellence in all that we do.”

Steve Haynes, Lieutenant, City of Phoenix Police Department, and TERROS Board Chair expressed the Board’s appreciation to the TERROS staff and Mr. Rinard: “It is a pleasure to serve on the Board of an organization that every day provides services our community so badly needs, and does it with commitment and care. I am thrilled that the professionals at CARF, who set high standards to measure quality, have also seen and verified what we know about TERROS.”